Our Cancellation Policy

Order Cancellations 

Once your order is placed with The Cartwright Company, Inc. we will start processing an order directly. This occurs immediately after an order is placed (7 days a week). Once this step has been completed, the customer becomes financially obligated to purchase the ordered merchandise. For this reason we charge the following cancellation fees on eligible items. All order cancellations within 24 hours of the order being placed are subject to a 5% cancellation fee. All order cancellations after 24 hours of the order being placed are subject to a 28% cancellation fee. 

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Cancellation of Made to Order products (clearly noted on product page) and all Cushions items are not permitted after 3 days of order placement due to the fabrication process being initiated. There are no exceptions to this policy. 

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We only accept cancellation requests online by email at: thecartwrightcompany@gmail.com.

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Why do we charge a cancellation fee?

We charge cancellation fees to allow us to keep our prices as low as possible. Companies that don't charge cancellation fees cover cancellation costs by raising prices.

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At the time an order is placed the customer receives a notification via e-mail describing all order details. It is the customer's responsibility to verify that the information in this e-mail receipt is correct. If the customer does not notify us of any changes within the 24-hour window, The Cartwright Company, Inc. will proceed with the ordered merchandise. However, you may return the product subject to our Standard Return Policy.