Our Ordering Policy
Our website was built from the ground up to provide a simple, streamlined shopping experience. But our interaction with our customers does not stop with our website alone. Yes, you definitely can place your order securely online 24 hours a day or if you feel more comfortable placing it by phone, we can happily assist. You enjoy the same low price if you place your order online or call us at 919-589-1318. And remember our product specialists are not paid on commission to ensure the customer's priorities are always put first. So give them a call with any question. They like to be challenged and will ensure you get the answer to any question.
Payment Methods
We happily accept Visa, MasterCard, Discover, American Express, and personal checks/money orders for your payment convenience.
Checks – We are happy to accept personal checks. Checks need to be made out to "The Cartwright Company". Please include your order number on your check and include a copy of your order confirmation to ensure your payment is properly applied.
Please be aware that orders paid for via check will not be processed until we receive the check, and the check has cleared the bank. For time sensitive projects, we recommend paying via one of the other methods listed above.
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Order Changes
Many of our items are made to order and cannot be changed once the fabrication process has been initiated. We will make our best efforts to work with you during production. If we are unable to make your change we will notify you by email. If we are unable to make a change our Standard Return Policy and Cancellation Policy apply.
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Please note all order changes are confirmed via email only. We do not accept any order changes by phone. We will provide confirmation by email if a change can be accepted. If you don't receive confirmation by email the change has not been made to your order.
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Order Cancellations
Once your order is placed with The Cartwright Company, Inc. we will start processing an order directly. This occurs immediately after an order is placed (7 days a week). Once this step has been completed, the customer becomes financially obligated to purchase the ordered merchandise. For this reason, we charge the following cancellation fees on eligible items. All order cancellations within 24 hours of the order being placed are subject to a 5% cancellation fee. All order cancellations after 24 hours of the order being placed are subject to a 28% cancellation fee.
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Cancellation of Made to Order products (clearly noted on product page) and all Cushions are not permitted after 3 days of order placement due to the fabrication process being initiated. There are no exceptions to this policy.
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We only accept cancellation requests online by email at thecartwrightcompany@gmail.com