Our Limited Lifetime Warranty Policy
The Cartwright Company Limited Lifetime Warranty certifies that our structures are free of manufacturing and/or material defects for the life of the product as owned by the original purchaser. The Limited Lifetime Warranty is non-transferable. This warranty applies to the structure under normal use, defined as residential or private occupancy, and is subject to the conditions and limitations herein listed.
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The Cartwright Company, Inc. liability under this warranty shall be limited to the repair or replacement of the non-conforming goods or parts, at the discretion of The Cartwright Company, Inc. Claimants may receive replacement part(s), or a credit equal to the original price or fair market value, whichever is lower, of any material determined to be defective.
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This warranty covers only those manufacturing and material defects specified herein and does not include defects attributable to improper installation, abnormal use, improper/negligent maintenance and normal weathering. This warranty expressly does not cover defects caused by accident, fire, flood, acts of God, vandalism, riot or civil disorder, ground settlement, stresses resulting from localized heat or other occurrences beyond normal control.
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This warranty shall be null and void if harmful solvents are used to clean the structure or applied to components. No outside material or aftermarket products applied to the structure will be covered under this warranty. Such aftermarket products may include, but not limited to, weathervanes, shingles, stains, sealers, paints not purchased from The Cartwright Company, Inc. and any other accessories.
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This warranty assumes reasonable care and preservation of the product, including but not limited to tri-annual application of industry accepted stain and sealer product where applicable, continued foundation maintenance and shingle repair. Negligence or improper maintenance is cause for refusal of claim and nullification of this warranty.
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This warranty covers replacement of components/parts only, and does not cover installation/assembly or replacement labor or any additional costs which may be incurred.
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In the event that The Cartwright Company, Inc. must make repairs to complete a warranty claim stemming from work done on-site by representatives of employees of The Cartwright Company, Inc. The Cartwright Company, Inc. reserves the right to hire local workers or professionals. The work will be completed at the earliest convenience of The Cartwright Company, Inc. with respect to weather and availability.
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The Cartwright Company, Inc. will warranty discontinued products for a period of three years after cessation of production, or until the conclusion of manufacturer support, whichever is longer. The Cartwright Company, Inc. shall not be responsible for any incidental or consequential damages which may result from actions in breach of this warranty.
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Claims: Please contact our customer service department to make any claim for defects under this warranty.
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Customer Service
Tues. - Fri - 9AM – 5PM EST | Sat.10AM – 3PM EST
919-589-1318
Contact Email thecartwrightcompany@gmail.com